Dynamic and accomplished technical professional with over 15 years of experience in IT, electronics repair, networking, and computer systems. Proven leadership managing multi-store operations, optimizing team performance, and delivering high-quality technical service. Skilled in hardware diagnostics, system troubleshooting, workflow automation, and building custom monitoring solutions. Passionate about applying hands-on technical expertise to deliver reliable solutions and operational excellence.
Professional Experience
- Performed routine cleaning and maintenance of solar panels and control buildings
- Conducted nightly security checks to ensure a secure perimeter
- Maintained company vehicles and upheld operational standards
- Ensured a safe and secure environment for church members and visitors
- Responded to incidents and emergencies with professionalism and discretion
- Collaborated with staff to implement and monitor safety protocols
- Conducted detailed inspections of vehicles before customer delivery
- Identified and resolved quality issues to meet company standards
- Supported process improvements within the QA team
- Diagnosed and repaired macOS and Windows-based desktops/laptops
- Serviced hand-held and Genera Consumer Electronics and Apple Devices
- Certified Apple (ACSP, ACITP, ACiT, ACMT) Technician.
- Delivered efficient customer support and technical solutions
- Managed repair documentation and inventory tracking
- Certified Apple Repair Location.
- Managed day-to-day operations across 3 retail storefronts
- Specialized in mobile device repairs (iOS and Android), certified by Samsung, Apple, and Google
- Trained and supervised staff, improved customer service workflows, and boosted store performance
- Lead Meetings and Preformance Reviews for Each Locations, set up team building and moral events
- Maintained inventory, handled vendor relations, and ensured consistent repair quality
- Preformed Soldering repairs for the 3 stores as well as Sister stores within the Franchise
Skills
Technical Skills
Operational & Leadership Skills
Education
Associate of Science — Computer Technology and Networking
College America | Phoenix, AZ
Graduated: Aug 2016
Independent Technical Work
ReBoot Lab-PCB | ER — Personal Engineering & Infrastructure Projects
2023 – Present
Built and maintain a personal technical lab focused on network infrastructure, security, system monitoring, and custom diagnostic tools. Projects include multi-device monitoring with Docker/Grafana/InfluxDB, layered security with IDS/firewall/VPN, and custom hardware diagnostics using Raspberry Pi.
Focus Areas: Linux administration, network security, Docker, Python/Bash scripting, monitoring dashboards, hardware diagnostics